INFINITI Cares for Your Safety & Convenience Warranty FAQ – COVID-19 Situation

Due to the current COVID-19 circumstances, staying home and protecting yourself is our number one priority at INFINITI. In line with the latest government communications and guidelines regarding COVID-19 safety, we have advised all our dealers to take every necessary step to protect the health and safety of our customers and employees. As a result, we are extending our support to customers and will provide further vehicle care services for warranty issues arising during the lockdown period.

FAQs related to Manufacturer Warranty during lockdown due to the COVID-19 situation

What should I do if my vehicle has outstanding Recall Campaign?

If you have received a repair notification regarding a Recall Campaign, please visit your local dealer, only when it is safe to do so as per local government guidelines, and/or after the curfew is lifted.

If dealer operations remain suspended, please contact the dealer at the next earliest opportunity when operations are back to normal.